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CUSTOMER CARE

Our team strive to deliver exclusive unique pieces made of high  quality materials  , dresses  and products for reasonable priced affordable to everyone around the world we ship  from morocco and australia, check below our delivery and return policy  ,we hope you will be very happy with your purchase and looking forward to deal with you again.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

0061405858113

or send us an email to:

sophiacouture.info@gmail.com

RETURNS
14 days returnsSimply return it within 14 days for an exchange or refund
FAQ

RETURN POLICY

The return and exchange is very easy!

  • We do not cover any returns to us.

  • All items must be in original condition with all accessories. All items will be examined upon return.

  • If we receive an item in improper condition, the refund will become void and the item (s) will be returned to you as paid for by the company.

  • If we receive an item too late, the refund will become void and the item (s) will be returned to you as paid by the company. Are the goods damaged or incorrectly delivered? Please contact us within 2 working days after receiving your order!

  • If your refund is accepted, you will receive an email with confirmation of the refund.

  • It may take up to 7 business days to refund the card you paid with.

  • For hygiene reasons, we do not accept returns of accessories (earrings, necklaces).

  • The items you wish to return are your responsibility until they are received. Keep proof of your return when you return the package.  

14 days returnsSimply return it within 14 days for an exchange or refund

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